Privacy Policy

Compliance with Privacy Obligations

This Privacy Statement sets out the policy of A Natural Change with respect to the way in which we collect, use, disclose, store, secure and dispose of Personal Information about our clients.

A Natural Change is bound by the National Privacy Principles set out in Schedule 3 of the Privacy Amendment (Private Sector) Act 2000 (“the Act”). A copy of the National Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

A Natural Change is dedicated to ensuring that personal and sensitive information is gathered with respect to the individual and aims to exercise the highest standard of care in preserving the privacy of information in all areas of operation.

The information about individual health collected by A Natural Change is handled in compliance with applicable State and Territory health records legislation.

Collection of Personal and Sensitive Information

For the purposes of this Statement, “Personal Information” is characterised as being information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from that information or opinion. “Sensitive information” means health information about an individual.

The types of Personal Information generally collected by us include name, address, date of birth, mobile and telephone numbers, e-mail address, credit card or bank account details, occupation and employer, driver’s licence number and emergency contact details. Personal Information is also collected when individuals provide business cards or other documentation to us containing such Personal Information, including completion of a Client Agreement and a Health Questionnaire. Personal Information also includes information we collect in the course of providing services to individuals and external communications.

The types of Sensitive Information generally collected by us include information relating to health issues that is necessary to properly advise clients about Kinesiology, EFT and Client Sessions. The types of health-related information include medical history, whether individuals are using medication, smoke or are pregnant and other health-related information. We will obtain specific consent in circumstances where it is necessary to collect sensitive information.

Use of Personal and Sensitive Information

Any Personal or Sensitive Information that we collect about individuals will be used and disclosed by us to provide the services required or otherwise to enable us to carry out our functions.

A Natural Change will disclose personal information if it is under a legal requirement to do so (for example, under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency.’